In these locations we recommend using only stainless steel or aluminum components. Products with treated surface finishes may rust.

Although there are a wide variety of types of stainless steel, our products use type AISI 304. This material is classified as austenitic, whose structure is achieved through an alloy of iron, manganese, carbon, phosphorus, silicon, sulfur, nickel. and a high chromium content (18%). A composition that makes it very resistant to corrosion and oxidation. AISI 304 stainless steel is economical and easy to clean, resistant to heat, low temperatures and adequately withstands deformation, among other things.

Yes, the aluminum we use is rust-resistant. We work with Aluminum Alloy (7075), which is known for its high corrosion resistance and exceptional durability. Although not “rust-proof” in the same sense as stainless steel, this type of aluminum forms a protective oxide layer when it comes into contact with air, effectively protecting it from corrosion. Additionally, Alloy 7075 is used in demanding applications such as the aerospace industry, ensuring that our carabiners are lightweight, durable, and perfect for long-term use in harsh conditions.

BioThane® and Coated Webbing are very similar materials, used for the same purposes. BioThane® is a registered trademark that stands out for its special properties, giving it a prestige and slightly higher quality compared to other synthetic coated webbing. However, at Mokari we select only the highest quality materials, whether it is BioThane® or other materials, ensuring that each product offers high durability and excellent performance.

Both materials are very light and there is no perceptible difference in weight between them.

The term BioThane® is a registered trademark and can only be used to refer to the original material. At Mokari, we use authentic BioThane®, purchased directly from suppliers authorized by the manufacturer, to guarantee the quality of our products. You can consult the manufacturer's certificate of authenticity , which details the strict quality controls to which this material is subjected.

Sí, la seguridad sanitaria de nuestras cintas ha sido probada en un laboratorio acreditado, confirmando que no contiene sustancias nocivas. Son seguras para el contacto prolongado con la piel y el pelaje de los perros. Si deseas más información, puedes consultar el Informe Oficial de Seguridad Sanitaria de nuestro proveedor.

For greater comfort on walks if your dog pulls a lot on the leash, choose products made with BioThane® Beta or hexa webbing, such as the Pro Zenit Leash , Light Leash or Basic Leash . These materials are soft and facilitate a better grip and more comfortable handling. You can also design your own leash with these materials at Mokari Custom . However, at Mokari we always recommend that our clients put themselves in the hands of dog training professionals if they need specific help.

A strong and unexpected pull from our dog can cause the leash to slip through our hands causing discomfort due to the friction of the material, but our PVC products are much less aggressive to the skin than nylon straps or ropes from other manufacturers.

When we talk about strength, we are referring to the maximum force or stress that a material can withstand before breaking, also more technically referred to as the "breaking load". It is a key indicator of a material's strength, and refers to the point at which fracture occurs when an increasing load is applied.

At Mokari we make sure that all our suppliers are trustworthy and guarantee that all their components and materials have passed the necessary quality and resistance tests, providing us with all the technical documentation that we offer you in detail for each product in our catalogue. If this is not the case, we do not establish commercial ties with them.

Diseñamos y fabricamos a mano todas las correas y collares de nuestro catálogo en nuestro estudio en España. Aunque algunos productos específicos se fabrican en otros países, cada uno de ellos es diseñado íntegramente por nosotros, seleccionando cuidadosamente los materiales y supervisando cada paso del proceso para garantizar la calidad de nuestra marca.

At Mokari, every customization is handcrafted and made to measure for you. This involves spending time creating the design, performing pre-tests to ensure the end result is exactly what you expect, and guaranteeing the highest quality in every detail. These additional processes ensure that your accessory is unique and meets our high standards and therefore carry an additional associated cost.

Yes. Our website offers the best and most widely used fast and secure payment methods. You can use your mobile phone to easily pay with Apple Pay, Google Pay and PayPal.

Actualmente no es posible pagar con Bizum a través de nuestra web. Estamos trabajando en seguir ampliando los métodos de pago disponibles.

No. Disponemos de los métodos de pago digitales más seguros y utilizados en cualquier comercio online.

Yes. You can pay interest-free in 30 days or in 3 convenient installments with Klarna.

Yes. You can request a return for any non-personalized product within 14 calendar days of receiving it from the customer area in your order history.

Our straps are carefully rolled when stored in stock to protect the material and prevent damage. You may notice some bending or shaping of the body or handle upon receipt due to packaging. This is completely normal as it is a synthetic material and does not affect the quality or performance of the product. With the first few uses, the strap will return to its natural shape.

From the customer area , within the order, you will see a section called VAT invoices . Below there is a text with the INV-ES format followed by a number. This is the name of your invoice. Click on it to download it in PDF.

Yes. You can request a return for any non-personalized product within 14 calendar days of receiving it from the customer area in your order history. Please see our Returns Policy for more information on the process.

No. Only personalized products with a manufacturing defect can be returned. This does not include wear and tear.